Payment details are shown on the Booking Form which is emailed to the Client Organiser as soon as the wish to proceed is stated by telephone or by email. Each rental is confirmed by making the deposit payment (25% of the rental price) and by returning the completed Booking Form.
The final payment must be made not less than 8 weeks prior to commencement of the rental period and, to assist with this an invoice is emailed to the Client one week before that date. If payment is delayed the booking may be at risk and we reserve the right to impose a surcharge or, in extreme cases, to consider the booking as having been cancelled by the Client.
The final payment must include the remainder of the quoted rental price; plus a deposit of £2,000 against breakages or damage (see paragraph 5 below); plus additional payments to cover any extras required such as Pool Heating (£200), or Firewood (£100). Other items like baby cots or high chairs may be rented locally if more are needed than we already have available. All these extras are covered in the dialogue between the Client and the Manager and subsequently listed in our invoice for the final payment.
Prior to the issue of your written confirmation we reserve the right to refuse a booking.
2. Personal and Cancellation Insurance
We insist that all our clients are covered by personal and cancellation insurance.
N.B. You may be asked to supply details of this cover.
If you wish to cancel your booking once a deposit or full balance has been paid we request that we be informed as quickly as possible by telephone AND email from the Client Organiser. Cancellation will be effective from the date we receive this notification.
In the event of a cancellation more than 8 weeks before arrival the Client will not be held liable for the balance of the rental but the deposit is not refundable. If we receive notice of cancellation under 8 weeks before arrive we will make every effort to re-let the property in which event a refund of the final balance will be made, less expenses and additional costs incurred.
4. Alterations and Cancellations by Us
It is very unlikely that we will have to make any changes to confirmed arrangements. However if for any reason we are unable to provide the property in full we will cancel the booking and refund all monies paid.
5. Breakage Deposit
A refundable Breakage Deposit of £2,000 is required, and is shown on the Booking Form. This also must be paid not less than 8 weeks before the arrival date. The Manager will discuss with the Client any breakages or other outstanding bills and we reserve the right to deduct these costs from the Breakage Deposit, although it will be greatly appreciated if the Client does replace any small breakages. In addition, if there are any charges or costs in excess of the Breakage Deposit then the Client must reimburse accordingly. After all appropriate deductions the remaining part of the Breakage Deposit will be refunded 2 weeks after the end of the rental period.
The use of the accommodation and amenities, such as the swimming pool, gym etc is entirely at the user’s risk and no responsibility can be accepted for injury to a user or visitor, or loss or damage to the user or visitor’s belongings. Children are very welcome at the property, but due to the nature of the grounds and facilities, it is important that children are supervised at all times.
7. Personal Possessions
No responsibility can be accepted by Chateau Forge du Roy for loss of, or damage to, personal items and baggage belonging to the Client group.
8. Motor Cars
No responsibility can be accepted for loss or damage to any vehicle or its contents while on the premises.
We do not accept pets.
10. Client’s Responsibility
The Client and group must take reasonable care of the property and its contents during the rental period. We request that you leave the property in a good state of cleanliness. Failure to do so will result in a supplementary cleaning charge. We advise that cleaning costs in France are high and any additional cleaning will be charged at a rate of 30 Euros per hour.
Our pool is fitted with a cover for safety when not in use, and it is the Client’s responsibility to ensure that it is in place when appropriate during the rental period. As always, child supervision remains the responsibility of parents.
12. Party Size
UNDER NO CIRCUMSTANCES may more than the maximum number of people, as stated on the Booking Form or as an agreed amendment, occupy the property without explicit permission. If we become aware that the number of people occupying the property exceeds the limit then we reserve the right to ask the entire group to leave the property immediately with no refund of the rental sum paid. The parking of caravans or the erection of tents for accommodation is NOT permitted.
13. Misleading Description
We aim to ensure that the description of the property and services as detailed on the website and other promotional material is accurate. Some small differences may occur as a result of ongoing improvements, but responsibility cannot be accepted for small inaccuracies.
14. Pests and Disturbances
Mice, ants and other small creatures are inevitably present in the countryside around the houses. Every effort is made to discourage them and we cannot take responsibility for any problem of this type during your stay. As soon as we are advised of a problem, prompt action will be taken.
We cannot take responsibility for noise or disturbance originating beyond the boundaries of the accommodation and beyond our control.
15. Cleaning Services
A cleaning service is provided daily where indicated except on French public holidays.
Although there is one ground floor twin room and bathroom in each house that has wheelchair access, the accommodation is not generally suitable for disabled or handicapped persons.
17. Heating Supplement
It is unlikely that heating or air conditioning be required in the Mid and High Seasons but if needed then there will be a supplementary per day charge of 30 Euros. Air conditioning is available in the main house only.
We intend always to provide a satisfactory service and consider it part of the contract to be given the opportunity to put right any complaints you may have. In the unlikely event that you have a complaint please contact the Manager onsite and every effort will immediately be made to settle the problem. If you remain unhappy with the solutions offered please advise us in writing within 14 days of the end of the rental period.
During the rental if we are not informed within 24 hours of a problem occurring or if you independently leave the property or move to other accommodation without prior agreement, all rights to compensation or repayment will be lost.
Our property is checked regularly throughout the year and all descriptions are made in good faith. We do not accept responsibility for the breakdown of supplies of gas, water or electricity, swimming pool equipment or domestic equipment. We will make every effort to solve problems of this nature immediately we are notified. Liability is limited to the amount paid by the hirer for accommodation.
19. Third Party Services
Any third party services requested and paid for directly by the Client such as catering, bike hire etc are not the responsibility of the Forge management who will not be held responsible for non performance, cancellation etc.